Returns & Exchanges
At ROCKBROS, we are committed to your satisfaction and offer a 30-day return policy for all unused cycling gear and accessories in their original packaging. We strive to make the return process as seamless as possible so you can get back on the road with the right equipment.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original condition and packaging, ensuring all tags, manuals, and protective materials are included to qualify for a full refund.
Ship Items Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our warehouse receives and inspects your returned gear, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing